Subject: RE:apologies
From: DaLy <swiggles247 -at- yahoo -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Fri, 9 May 2003 09:48:26 -0700 (PDT)

Hi Karen,

I would tell your customers (in the release notes)
that this new version is an enhanced version. This
would not be a lie. Obviously, the old version passed
the build acceptance tests and the QA tests; otherwise
it would not have been released. Therefore, anything
added in another revision simply enhances your
software. Also, before doing anything, check with your
company's "powers that be" (unless that is you). It
seems that the responsibility is not yours, as the
Technical Writer.





From: "Karen Neeb" <karenrneeb -at- hotmail -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Fri, 09 May 2003 07:33:45 -0500

Here's a question for you: when you have to send out a
product revision, do you apologize for the
inconvenience to the customer, or just give them the

For example, yesterday I updated a set of release
notes because the previous software version's
installer was missing some files. If users had already

received and installed the previous version, they will
now have to uninstall it and install the revision.

Would you offer an apology in the release notes?


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