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My preference is to declare at the outset that our document are books, and
that books should be formatted according to the CHICAGO MANUAL OF STYLE.
This turns most questions into something you can look up rather than
something everyone can argue endlessly about. The ability to refer to a
standard text saves a great deal of time and annoyance, and is worthwhile
for this reason alone.
The setup you described is idiosyncratic. Chapter-based page number is, to
my taste, annoying, but it's standard enough that it will pass without
comment. The appendix system you describe is laughable and will be
considered amateurish by your readers.
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