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Subject:Re: system administrators and documentation] From:dmbrown -at- brown-inc -dot- com To:"TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com> Date:Tue, 27 May 2003 15:19:09 -0700
Brian Das wrote:
> I think my attempt to test the plan for flaws is coming across as
> negativity...I'm all over this plan, but I want to try to punch
> holes in it before signing on.
Ah, I understand.
> ...If I had seen evidence that the Consulting group here had a
> sound strategy for selling their services...I would be more
> positive on the plan for the sys admin docs.
Yes, Sales needs a "product-plus-setup-and-consulting" bundle--maybe a couple of levels--to offer to customers; or maybe every sale could include a minimal consultation, during which the consultant determines whether the customer needs additional assistance and brings in an account executive to help make the case.
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