Re: Crispy around the edges

Subject: Re: Crispy around the edges
From: "Mike Bradley" <mbradley -at- techpubs -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Tue, 29 Jun 2004 11:13:34 -0700


> I actually have a preface that explains all of the buttons in the help
> and also tells the user how the help system operates. It also
> explains the typographical conventions and how the online help is
> organized. There is only so much hand holding you can do. At some
> point you have to expect the user to be able to at least be bright
> enough to click the help button to figure out how the search interface
> works.

I always do that, too, and it's in the top level of the help TOC. Still, few
users read it--they do not approach our work in the same way that we do. I
get better results with the buttons. And, sure, you could put just one
button there and have it open a summary of the help features.


= Mike Bradley
www.techpubs.com



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References:
Re: Crispy around the edges: From: Sean Hower
Re: Crispy around the edges: From: Mike Bradley
Re: Crispy around the edges: From: Wade Courtney

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