RE: Online Installation Guide

Subject: RE: Online Installation Guide
From: "Cliver, Barry" <CliverBarry -at- PRAIntl -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Thu, 28 Apr 2005 17:32:59 -0400


<<In my new position, I've been assigned to evaluate the installation
guide and make any recommendations as to how the document can be more
usable. Before I begin to write recommendations for the existing guide,
I was wondering have any of you created an online installation guide
(for example, a Win Help system with field-level context sensitivity
that is accessed within the installation wizard) oppose to the
traditional hard copy installation guide. If so, how did users react to
this type of guide? Did management have to be persuaded to go with an
online guide oppose to a hard copy? If so, what were some of your
arguments that won them over? TIA, Ashaki>>

I guess it depends on how difficult the installation is. I normally
distribute the installation guide separately from the install
executable/binary. That way, users can print it or display it on another
machine.

If your users are primarily consultants, they will almost certainly
print the doc and tailor it for each install.

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