RE: More Follow-up

Subject: RE: More Follow-up
From: "Sharon Burton" <sharon -at- anthrobytes -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Fri, 27 May 2005 08:42:00 -0700

Thank you, Dan. We're all working in a business environment and can never
forget what the money people care about. That's how we get taken seriously -
by showing how what we do impacts the bottom line.

The bottom line is not affected by one space or 2. It's directly impacted by
bad docs. Directly.

Now I need to get in the shower. My work here is done. ;-)


Sharon Burton
CEO, Anthrobytes Consulting
President of IESTC

-----Original Message-----
From: bounce-techwr-l-189020 -at- lists -dot- techwr-l -dot- com
[mailto:bounce-techwr-l-189020 -at- lists -dot- techwr-l -dot- com]On Behalf Of Dan

Anon: Sharon's right on the money here, literally and figuratively. I
would only add that the company is *already* investing in its writers'
generous compensation. Given your commitment to improving quality, they
can profit from accurate and usable documents *without* major additional
investments. Talk about your ROI...

> -----Original Message-----
> From: Sharon Burton
> Sent: Friday, May 27, 2005 10:51 AM
> Subject: RE: More Follow-up
> ... Were I in your shoes - and I have been in your shoes - I
> would make an appointment with someone at the C level, or at
> least as high as I could go that is concerned with money for
> the company. I would go to that meeting with some numbers in
> hand: The return rate overall and by product, and the number
> of support calls per day and month are 2 that you should be
> able to find pretty easily by asking around. And then I would
> do a presentation about how much these things cost and what
> the expected drop in these numbers might be (even 10% could
> be a huge dollar amount) if the docs were accurate and usable...


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RE: More Follow-up: From: Dan Goldstein

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