Enhancement requests

Subject: Enhancement requests
From: rebecca_hopkins -at- comcast -dot- net (Rebecca Hopkins)
To: "TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Fri, 22 Jul 2005 13:19:11 +0000


Folks,

I've just started working for a small-but-growing company. It's experiencing the usual pains caused by the old, ad hoc communication methods being overwhelmed by too much work and too many new employees. So I have been asked to create an enhancement request process.

Change requests come in all the time from clients, but that is another battle. This would be for in-house requests. There will be a triage meeting every month.

Anybody have experience with creating the forms and formats, as well as the process and politics?
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Rebecca

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