Re: Users Editing Help Files

Subject: Re: Users Editing Help Files
From: Dick Margulis <margulisd -at- comcast -dot- net>
To: "TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Tue, 01 Nov 2005 19:11:12 -0500


Evelyn Dunn wrote:

My manager has received a request to let some of our
users add policy information to existing Help topics. While I am
willing to add this information, the group in question does not want to
take this approach.


Port the entire help system to a wiki. Authorize the others to add whatever they want to add, and filter the additions and changes through your own editorial process before committing a change to the production help system.

Spend a limited amount of time setting this up, and present it to the manager as a value-add contribution on your part (you're making it much simpler for users to do what they've asked for). The dirty little secret is that the policy people, after patting themselves on the back at their brilliance in manipulating your manager into providing this tool and claiming that the design was their idea, will never use the tool. Not once. They will send you Word files, emails, PowerPoints, and snapshots of whiteboards with illegible scribbling on them and ask you to add the policies. You know this. Your manager knows this. So, as I said, don't put a lot of development time into the tool.


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Users Editing Help Files: From: Evelyn Dunn

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