Users Editing Help Files

Subject: Users Editing Help Files
From: Evelyn Dunn <evelyn_dnn -at- yahoo -dot- co -dot- uk>
To: "TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Tue, 1 Nov 2005 23:18:27 +0000 (GMT)


My manager has received a request to let some of our
users add policy
information to existing Help topics. While I am
willing to add this
information, the group in question does not want to
take this approach.

We treat our Help files as production data and the
files are currently
locked down. I have suggested that they use hyperlinks
but they insist
they want to embed the information.

Has anyone else encountered this type of situation?
Is anyone else out there allowing users to edit their
Help files without consultation?

The department in
question has a high turnover, they would not be
training their users on
our Help system, and few of them have good html
skills, not to mention
they know nothing of technical writing.

Suggestions would be greatly appreciated. Thank you.







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