Re: What do you write?

Subject: Re: What do you write?
From: "Gene Kim-Eng" <techwr -at- genek -dot- com>
To: "Ned Bedinger" <doc -at- edwordsmith -dot- com>, "Tech Writer" <a -dot- technicalwriter -at- gmail -dot- com>
Date: Wed, 28 Jun 2006 20:00:09 -0700

The key is the reference to people in the company knowing how to do their jobs. The "internal systems" being documented have
nothing to do with the inner workings of a product, but are the company's operations: the product development flow from
marketing concept to customer service, sales order, design review, QA, release and shipping processes, how to submit requests to the document control system, file an ECO, etc.

Gene Kim-Eng

----- Original Message ----- From: "Ned Bedinger" <doc -at- edwordsmith -dot- com>

Maybe I'm missing something, but what exactly is the dichotomy again? Is 'systems' limited to as built diagrams and component documentation, something like that? Is 'end-user' sort of a context-free description of how to use a particular package? I ask because I see that line as blurred--I have end-users for system documentation.


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What do you write?: From: Tech Writer
Re: What do you write?: From: Ned Bedinger

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