Re: frustrated

Subject: Re: frustrated
From: "Gene Kim-Eng" <techwr -at- genek -dot- com>
To: "T.W. Smith" <techwordsmith -at- gmail -dot- com>, <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Wed, 5 Jul 2006 10:47:58 -0700

Sadly, also true, especially in an environment where customer
dissatisfaction doesn't lead directly to bad consequences (which
seems to be the case in a lot of high-tech product development
these days). That's why it is necessary to make the point that
whatever you're proposing (in this case, offloading the document
corrections needed to the vendors) will either save money in the
short term by reducing the amount of work required in-house or
will produce better results without additional cost. The moment
you tell them that they're going to have to spend more up front to
get better results, you've lost them.

Gene Kim-Eng

----- Original Message ----- From: "T.W. Smith" <techwordsmith -at- gmail -dot- com>
To: <techwr-l -at- lists -dot- techwr-l -dot- com>
Sent: Wednesday, July 05, 2006 10:36 AM
Subject: Re: frustrated

I have found that lower costs for doing the current project inexpensively
often carry more weight than spending more on the current project to set
things up so the next 5 or 6 projects go more smoothly and inexpensively.

In part, I think this is because professional managers and project managers
get rewarded for performance in the current pay or business cycle with no
regard to setting up the future. Thus, why would a project manager
jeopardize their bonus, salary increase, or continued employment by
advocating something that is more expensive in the current pay period when
what happens a year down the road will be judged independently.


WebWorks ePublisher Pro for Word features support for every major Help
format plus PDF, HTML and more. Flexible, precise, and efficient content delivery. Try it today!.
Doc-To-Help includes a one-click RoboHelp project converter. It's that easy. Watch the demo at

You are currently subscribed to TECHWR-L as archive -at- infoinfocus -dot- com -dot-
To unsubscribe send a blank email to techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit

To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to lisa -at- techwr-l -dot- com -dot- Visit for more resources and info.

Re: frustrated: From: T.W. Smith

Previous by Author: Re: Advantages of Context Sensitive Help (to persuade people to have)
Next by Author: Re: frustrated
Previous by Thread: Re: frustrated
Next by Thread: RE: frustrated

What this post helpful? Share it with friends and colleagues:

Sponsored Ads