RE: Reviewers who don't review

Subject: RE: Reviewers who don't review
From: "Bonnie Granat" <bgranat -at- granatedit -dot- com>
To: "'Siliconwriter'" <siliconwriter -at- comcast -dot- net>, "'TECHWR-L List'" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Mon, 31 Jul 2006 18:15:47 -0400

Tell your own manager exactly what you told us and ask your manager how he
or she would like you to proceed next time -- to "stand over" the person or
to perform your job as you have been. If your manager says do the latter,
request that your manager get assurance that the next time will not bring
more outrageous accusations or juvenile responses.

Bonnie Granat

> A couple of weeks ago I created a quick start guide for our users,
> sent it around for review, got signatures, and sent it through our
> Document Control process, which garnered more reviews and more
> signatures. It got packed with the product and sent to a user. Next
> thing I know, I'm getting feedback from the field reps that the
> default user ID and password are incorrect. I had no access to this
> software while writing the guide, and relied on our field reps to
> give me the information, then later to review it. Nobody mentioned
> that the user ID and password had been changed. When I mentioned (a
> bit testily, I confess) in email that the reviewers should have
> caught this, I was told by the head of tech support (my main
> reviewer) that he never looks at the documents he's sent to review,
> and that I should walk them over to him and stand over him to get
> them actually reviewed.


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Reviewers who don't review: From: Siliconwriter

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