Customizing Help

Subject: Customizing Help
From: "Suzette Leeming" <suzette -dot- leeming -at- gmail -dot- com>
To: TECHWR-L <TECHWR-L -at- lists -dot- techwr-l -dot- com>
Date: Mon, 20 Nov 2006 10:41:09 -0500

Our company writes custom software for the financial industry. Our
current (and potential) customers often ask for the ability to
customize the help files. Our help files document how the system
works, but the system is flexible enough that each customer may have
their own internal work processes, which they would like to add to the
help files.

We delivery our help in a web-based format, with the help files
residing locally on the customers' server.

Using this type of help, how realistic is it to allow our customers to
go into the html files and customize the help and add their own
information to it? Has anyone ever done this?

Suzette Leeming
Stouffville, Ontario

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