Re: Customizing Help

Subject: Re: Customizing Help
From: "Suzette Leeming" <suzette -dot- leeming -at- gmail -dot- com>
To: "Brasel, Russell" <russell -dot- brasel -at- hccredit -dot- com>
Date: Tue, 21 Nov 2006 09:55:44 -0500

We're using Help and Manual, with output to browser based help. The
information our customers will add, will be an addendum to the
existing information - adding on their own individual process

I don't want to get into a situation where we keep "customized" help
files to each of our customers - and I don't think they want to do
that either, as that would be a billable item.

When I output to Browser based help, I have a bunch of html files, one
for each topic, and an index file. I guess the index file is the
result of compiling.

If we allow them to customize the help files themselves, they would
need to sign something I suppose that releases us from any liability,
and if they mess up the help files (without having a backup) they
would have to pay to get another copy. Then there's the problem of
updating the help files - if we update them, any changes they've made
would be lost.

I guess I'm just wondering if anyone else is in a situation like this,
and how it is handled.

Thanks for all your comments,

Suzette Leeming
Stouffville, Ontario

On 11/21/06, Brasel, Russell <russell -dot- brasel -at- hccredit -dot- com> wrote:

What HAT are you using? (RoboHelp, Doc-to-Help?) I'm in a similar
situation-we write our own in-house financial/account software-and my
help system is in its infancy. The content will change greatly as we
develop our new system. However, I am the only person in control of the
help system. I keep the proto-beta (I guess that would be gamma or even
delta) help system on our server, revise the source files (HTML or MS
Word) as necessary, and recompile the help files.

I don't know if that helps. The only problem I have with end-users
customizing their own content is the possibility for headaches down the
road-"Um, the format is all screwed up," etc. I'd feel more comfortable
getting the customer's changes, recompiling the help system, and
shipping it to them.



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RE: Customizing Help: From: Brasel, Russell

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