RE: Customizing Help

Subject: RE: Customizing Help
From: "Brasel, Russell" <russell -dot- brasel -at- hccredit -dot- com>
To: <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Tue, 21 Nov 2006 08:34:44 -0600

What HAT are you using? (RoboHelp, Doc-to-Help?) I'm in a similar
situation-we write our own in-house financial/account software-and my
help system is in its infancy. The content will change greatly as we
develop our new system. However, I am the only person in control of the
help system. I keep the proto-beta (I guess that would be gamma or even
delta) help system on our server, revise the source files (HTML or MS
Word) as necessary, and recompile the help files.

I don't know if that helps. The only problem I have with end-users
customizing their own content is the possibility for headaches down the
road-"Um, the format is all screwed up," etc. I'd feel more comfortable
getting the customer's changes, recompiling the help system, and
shipping it to them.


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