Re: Difference between a Knowledge Base and a CMS?

Subject: Re: Difference between a Knowledge Base and a CMS?
From: "Gene Kim-Eng" <techwr -at- genek -dot- com>
To: "SB" <sylvia -dot- braunstein -at- gmail -dot- com>, "TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Wed, 16 Jan 2008 11:45:40 -0800

Generically speaking, a "knowledge base" (KB) is a
(hopefully) easily searchable information database,
while a "content management system" (CMS) is a
database that preserves and tracks versions of
information. A knowledge base may or may not
preserve and track different versions of the
information it contains, and a CMS may or may
not provide an easy way to search the actual
content of stored information as opposed to just
filenames, document titles and/or numbers. I've
yet to come across any system that does both
well.

The platform on which a KB or CMS runs is a
separate issue from its functions.

Gene Kim-Eng


----- Original Message -----
From: "SB" <sylvia -dot- braunstein -at- gmail -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com>
Sent: Wednesday, January 16, 2008 11:19 AM
Subject: Difference between a Knowledge Base and a CMS?


> What is the difference between a Knowledge Base and a Content
> Management
> System, if any? Note that Linux support is important.

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Help & Manual is the most powerful authoring tool for technical
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References:
Difference between a Knowledge Base and a CMS?: From: SB

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