RE: reporting testing

Subject: RE: reporting testing
From: "McLauchlan, Kevin" <Kevin -dot- McLauchlan -at- safenet-inc -dot- com>
To: "Nicola Harlow" <N -dot- Harlow -at- seamsltd -dot- com>, <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Wed, 2 Apr 2008 11:22:43 -0400

> -----Original Message-----
> From: Nicola Harlow [mailto:N -dot- Harlow -at- seamsltd -dot- com]
> Sent: Wednesday, April 02, 2008 11:13
> To: McLauchlan, Kevin; techwr-l -at- lists -dot- techwr-l -dot- com
> Subject: RE: reporting testing
> If your customers start demanding that you support VMWare then you
> ask your testing/development/managers and everyone else what their
> policy is. Cop-out? Perhaps. But in all honesty they'll be able to
> that 'call' and spare you grief when a customer comes, manual in hand
> asking why it states here that they can, when they can't :)
> We test using VMWare, but we don't say that the product is supported
> it. Come to think of it, the help doesn't say what we do support.

If I ever had supported-platform stuff in my Help or other docs, it was
vague - or I've learned to make it vague - and I point from there to the
one published doc (per product) that lists the specific
supported-platform details. We call that one Customer Release Notes.
That's the same doc that lists current and historical product software
and firmware versions, major features per release, known issues (these
things are still broken), addressed issues (these are fixed with this
release), etc.

As for the VMWare thing, I was just sniffing for some points of view for
when I take part in the conversation among

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reporting testing: From: McLauchlan, Kevin
RE: reporting testing: From: Nicola Harlow

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