TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
> -----Original Message-----
> From: Nicola Harlow [mailto:N -dot- Harlow -at- seamsltd -dot- com]
> Sent: Wednesday, April 02, 2008 11:13
> To: McLauchlan, Kevin; techwr-l -at- lists -dot- techwr-l -dot- com
> Subject: RE: reporting testing
> If your customers start demanding that you support VMWare then you
> ask your testing/development/managers and everyone else what their
> policy is. Cop-out? Perhaps. But in all honesty they'll be able to
> that 'call' and spare you grief when a customer comes, manual in hand
> asking why it states here that they can, when they can't :)
> We test using VMWare, but we don't say that the product is supported
> it. Come to think of it, the help doesn't say what we do support.
If I ever had supported-platform stuff in my Help or other docs, it was
vague - or I've learned to make it vague - and I point from there to the
one published doc (per product) that lists the specific
supported-platform details. We call that one Customer Release Notes.
That's the same doc that lists current and historical product software
and firmware versions, major features per release, known issues (these
things are still broken), addressed issues (these are fixed with this
As for the VMWare thing, I was just sniffing for some points of view for
when I take part in the conversation among
The information contained in this electronic mail transmission
may be privileged and confidential, and therefore, protected
from disclosure. If you have received this communication in
error, please notify us immediately by replying to this
message and deleting it from your computer without copying
or disclosing it.
Create HTML or Microsoft Word content and convert to Help file formats or
printed documentation. Features include support for Windows Vista & 2007
Microsoft Office, team authoring, plus more. http://www.DocToHelp.com/TechwrlList
True single source, conditional content, PDF export, modular help.
Help & Manual is the most powerful authoring tool for technical
documentation. Boost your productivity! http://www.helpandmanual.com
You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-