MIS / IT user handbook topics?

["Regina P. Brown" <regina -at- brownbiz -dot- net>]

Hello,

An MIS dept. wants to know if there are any "standard" topic to include in
their handbook.  Anyone work with MIS or IT departments?

A link to a template or boiler-plate outline would be great.

THANKS for your help,

R.P. Brown
Tech Writer
San Luis Obispo, CA
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