Re: Video Help System

Subject: Re: Video Help System
From: Peter Neilson <neilson -at- windstream -dot- net>
To: Kevin McGowan <thatguy_80 -at- hotmail -dot- com>
Date: Thu, 18 Dec 2008 10:27:28 -0500

Kevin McGowan wrote:
> Hey folks,
> We're being asked to produce a series of short (1-2 minute) how-to videos using Captivate. The problem I see is that our client wants us to create all of these how-to videos and then drop them onto their users' PCs in a folder.
> I don't see that as an effective help-system, as the user/learner will have to manually hunt through dozens and dozens of videos to find what they want. I'd like to propose a more genuine help system that's easy to use and easy to search.

Is effectiveness one of the design criteria? Or is the existence of
something called a video help system merely a check-off item? If the
former, get the spec reworked to pay extra for the extra work, even if
it's not any harder to do. If the latter, then why bother?

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Please move off-topic discussions to the Chat list, at:

Sr Tech Writer job?: From: Peter Neilson
Re: Sr Tech Writer job?: From: Geoff Lane
Video Help System: From: Kevin McGowan

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