Re: Hey! She messed with *my* manual

Subject: Re: Hey! She messed with *my* manual
From: Char James-Tanny <charjtf -at- gmail -dot- com>
To: TECHWR-L Writing <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Fri, 20 Mar 2009 15:05:00 -0400

As more and more companies go to content management and components,
this feeling will have to be addressed...and folks will have to let it

I went to a meeting last year at a company that had instituted DITA.
The print author and the online Help author were there, and explained
how they had 35% reuse in the Help...even though it was a subset of
the print. My impression was that they didn't achieve 100% reuse in
the Help because the authors weren't able to work together or to let
go of owning specific topics.

So why would something like this matter? It causes an increase in
development time, it causes an increase in editing time, it causes an
increase in QA time, and it costs more to translate. And then there's
less time available to document new features or other products.

I know that it's hard to let go of projects that you've created. But
to successfully move to content management, you have to. (You can
still feel that twinge, though.)

Char James-Tanny ~ JTF Associates, Inc. ~
Please send follow-up questions to the list. (Inquiries sent off-list
may not be seen.)
Contact me directly (CharJT at helpstuff dot com) with business inquiries.
Microsoft Help MVP since 2002
Find a Help Authoring Tool at ~
Co-author of "Managing Virtual Teams" ~
AuthorIT Certified Consultant, Development, and Training
STC Secretary, 2006-2010
Web site Hosting and Design ~

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Hey! She messed with *my* manual: From: Downing, David
Re: Hey! She messed with *my* manual: From: Kathleen MacDowell
RE: Hey! She messed with *my* manual: From: Downing, David

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