RE: Documentation Quality and Standardization

Subject: RE: Documentation Quality and Standardization
From: "Chinell, David F (GE EntSol, Security)" <David -dot- Chinell -at- GE -dot- com>
To: "John Posada" <jposada99 -at- gmail -dot- com>
Date: Wed, 22 Apr 2009 17:42:36 -0400

I like to think of delivering value to the reader.

One expression of value is this:

Value = Quality / Cost

However, due to the difficulty of defining meaningful "quality"
measures, I started thinking of utility. Like this:

Value = Utility / Cost

Utility depends on the reader's purpose -- one can only say whether or
not something is useful in the context of a purpose.

So in the end I come back to agreeing with John, that you have to
determine whether or not the reader achieves the result determined by
the purpose.

Bear
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Follow-Ups:

References:
Documentation Quality and Standardization: From: punit shrivastava
Re: Documentation Quality and Standardization: From: John Posada
Re: Documentation Quality and Standardization: From: quills
Re: Documentation Quality and Standardization: From: John Posada

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