RE: Tech Writing for Social Networks (Twitter, Facebook, etc.)

Subject: RE: Tech Writing for Social Networks (Twitter, Facebook, etc.)
From: "Dan Goldstein" <DGoldstein -at- riverainmedical -dot- com>
To: <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Thu, 28 May 2009 17:13:33 -0400

> -----Original Message-----
> From: Blount, Patricia A
> Sent: Thursday, May 28, 2009 4:54 PM
> To: techwr-l -at- lists -dot- techwr-l -dot- com
> Subject: Tech Writing for Social Networks (Twitter, Facebook, etc.)
> A leadership change prompts me to pose this question: how can
> tech writers exploit today's social networking sites
> (Twitter, Facebook, maybe You Tube, chat rooms) to deliver
> product instruction, if at all?...

By *first* figuring out what the users want and need, and *then*
choosing the technology that delivers it best.

As a side note: Providing content on new technologies is cheap and easy.
But keeping someone available for all those tweets and chats can get
pretty expensive.

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Tech Writing for Social Networks (Twitter, Facebook, etc.): From: Blount, Patricia A

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