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> I've been researching around and looking at different types of user
> and I'm wondering what you all think is the best approach for a
> manual. <snip>
In the absence of any information at all about the context -- what kind
of product, what kind of tasks, what kind of users, ... -- you're just
going to get the kind of broad generalities covered in the first week of
your local community college tech writing course or in chapter 1 of Tech
Writing for Dummies.
So here's the first such broad generality: Consider the kind of product,
kind of tasks, and kind of users for which the documentation is
Richard G. Combs
Senior Technical Writer
richardDOTcombs AT polycomDOTcom
rgcombs AT gmailDOTcom
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