Re: Question - Training Guides - Who Writes?

Subject: Re: Question - Training Guides - Who Writes?
From: Chris Morton <salt -dot- morton -at- gmail -dot- com>
To: techwr-l -at- lists -dot- techwr-l -dot- com
Date: Fri, 11 Sep 2009 11:50:00 -0700

Also, if you can switch-hit and perform training on top of everything else,
you become more valuable, I've found.

But for anyone stepping into a training role for the first time, ping me
back and I'll provide additional input regarding good resources to help get
you up to speed. Do not go into the battlefield without your gear (and
having undergone Basic Training while crawling under live rounds)!

> Chris

On Fri, Sep 11, 2009 at 11:35 AM, Margaret Alston
<diamondvapor5 -at- yahoo -dot- com>wrote:

> Hi all:
>
> At my last 3 jobs, the trainers themselves wrote the training guides and
> the Documentation dept reviewed and prettied them up. At this job, I am told
> that I am responsible for writing up all the procedures as well. I don't go
> out and train, I can only just look at the software and write the routines,
> which is fine but I don't know business processes and am not close to the
> clients, obviously. I would think being close to the clients makes for more
> 'real" training.
>
> Can anyone comment on this? What do you think is ideal? What are your
> company experiences?
>
> Thanks
> J
>
>
>
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>
> Free Software Documentation Project Web Cast: Covers developing Table of
> Contents, Context IDs, and Index, as well as Doc-To-Help
> 2009 tips, tricks, and best practices.
> http://www.doctohelp.com/SuperPages/Webcasts/
>
> Help & Manual 5: The complete help authoring tool for individual
> authors and teams. Professional power, intuitive interface. Write
> once, publish to 8 formats. Multi-user authoring and version control!
> http://www.helpandmanual.com/
>
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^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Free Software Documentation Project Web Cast: Covers developing Table of
Contents, Context IDs, and Index, as well as Doc-To-Help
2009 tips, tricks, and best practices.
http://www.doctohelp.com/SuperPages/Webcasts/

Help & Manual 5: The complete help authoring tool for individual
authors and teams. Professional power, intuitive interface. Write
once, publish to 8 formats. Multi-user authoring and version control! http://www.helpandmanual.com/

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References:
Re: Outlook hosed, pondering next step: From: Marguerite Krupp
Question - Training Guides - Who Writes?: From: Margaret Alston

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