Question - Training Guides - Who Writes?

Subject: Question - Training Guides - Who Writes?
From: Margaret Alston <diamondvapor5 -at- yahoo -dot- com>
To: techwr-l -at- lists -dot- techwr-l -dot- com
Date: Fri, 11 Sep 2009 11:35:18 -0700 (PDT)

Hi all:
At my last 3 jobs, the trainers themselves wrote the training guides and the Documentation dept reviewed and prettied them up. At this job, I am told that I am responsible for writing up all the procedures as well. I don't go out and train, I can only just look at the software and write the routines, which is fine but I don't know business processes and am not close to the clients, obviously. I would think being close to the clients makes for more 'real" training.
Can anyone comment on this? What do you think is ideal? What are your company experiences?


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