Re: Question - Training Guides - Who Writes?

Subject: Re: Question - Training Guides - Who Writes?
From: Bill Swallow <techcommdood -at- gmail -dot- com>
To: Margaret Alston <diamondvapor5 -at- yahoo -dot- com>
Date: Sun, 13 Sep 2009 11:52:27 -0400

As always, it depends.

Do you need to create procedures against business cases or just
procedures on how to use features? If the former, then you need to
work with the trainers to make an arrangement work well for both of
you. If the latter, you can document the how-to and then work with the
trainers on how they can incorporate that into their why-to approach.

On Fri, Sep 11, 2009 at 2:35 PM, Margaret Alston
<diamondvapor5 -at- yahoo -dot- com> wrote:
> Hi all:
>
> At my last 3 jobs, the trainers themselves wrote the training guides and the Documentation dept reviewed and prettied them up. At this job, I am told that I am responsible for writing up all the procedures as well. I don't go out and train, I can only just look at the software and write the routines, which is fine but I don't know business processes and am not close to the clients, obviously. I would think being close to the clients makes for more 'real" training.
>
> Can anyone comment on this? What do you think is ideal? What are your company experiences?
>
> Thanks
> J

--
Bill Swallow

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References:
Re: Outlook hosed, pondering next step: From: Marguerite Krupp
Question - Training Guides - Who Writes?: From: Margaret Alston

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