Re: Adobe Acrobat 8 Pro - Activation

[Rick Stone <rstone75 -at- kc -dot- rr -dot- com>]

Hi all

I think it may also depend on how Acrobat was installed to begin with. 
For example, I installed the eLearning Suite. I don't use Photoshop so 
elected not to install it. I use Captivate. But when I try to use 
Acrobat it tells me it must be activated and I'm advised that it was 
installed as part of a suite and I should open one of the products in 
the suite, such as Photoshop. HEL-LO! I'm using Captivate that's part of 
the suite. Why is that not sufficient?

Anyhoo, maybe that also accounts for disabled things in activation?

Cheers... Rick :)

Monique Semp wrote:
> I've been having this problem on and off for a long time.  If you search
> within the Adobe Acrobat forums (use the actual message that's displayed),
> you'll find lots of entries.  For this reason, I doubt there's much point
> to calling Adobe.
>
> What often fixes it (but frustratingly, not always) is to use open Acrobat
> and use the Help > Repair Acrobat Installation option.  I've also used the
> Acrobat Licensing Repair tool,
> http://www.adobe.com/support/contact/licensing.html.  It seemed to work for
> a while.
>
> It does seem somewhat tied to when the Acrobat writer from a non-Adobe
> product gets used to create a PDF from apps such as Word.  I don't seem to
> have this problem when I'm working with only Adobe products (such as
> FrameMaker).
>
> Good luck,
> -Monique
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