RE: HTML Help and linking to PDFs

Subject: RE: HTML Help and linking to PDFs
From: Paul Hanson <phanson -at- Quintrex -dot- com>
To: 'TECHWR-L' <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Tue, 20 Oct 2009 13:42:32 -0500

I see others (Char, Rick, Scott) are chiming in, but I haven't seen this idea thrown out there.

I initially read about this technique here: and I can vouch that linking to PDFs from WebHelp - generated in RoboHelp 7 - through a .htm file instead of to the .pdf directly, works for me.

You can read the specifics on the page I linked to above. If you have any specific questions, let me know.

Paul Hanson
Technical Writer
Quintrex Data Systems
email: phanson at

-----Original Message-----
From: techwr-l-bounces+phanson=quintrex -dot- com -at- lists -dot- techwr-l -dot- com [mailto:techwr-l-bounces+phanson=quintrex -dot- com -at- lists -dot- techwr-l -dot- com] On Behalf Of Sharon Burton
Sent: Tuesday, October 20, 2009 1:15 PM
Subject: HTML Help and linking to PDFs

A client is building help with Flare 5. They are linking the HTML-based help
(webhelp) to PDFs, opening the PDF in a popup window.

When they preview the help, it works. When they build and test locally, the
PDFs don't open and no message appears. In the bottom of the browser window,
they see a Javascript void message.

Versions 8 and 9 of Acrobat. IE 7 and 8.

Thoughts? Ideas?


Sharon Burton

MadCap Software Product Consultant

Managing your content, one topic at a time


IM: sharonvburton -at- yahoo -dot- com

Twitter: sharonburton

Free Software Documentation Project Web Cast: Covers developing Table of
Contents, Context IDs, and Index, as well as Doc-To-Help
2009 tips, tricks, and best practices.

Help & Manual 5: The complete help authoring tool for individual
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HTML Help and linking to PDFs: From: Sharon Burton

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