Documentation confidentiality level policy

Subject: Documentation confidentiality level policy
From: "Claudine CHAUSSON" <claudine -dot- chausson -at- jwaretechnologies -dot- com>
To: <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Wed, 21 Oct 2009 15:32:28 +0200

Hi everyone,

I was asked this morning to think about how we can classify documents
according to their confidentiality level. I've never worked in a really
confidential environment: documents were either for internal use or customer
use. I guess this could translate into confidential and public but it
doesn't sound that simple.

I now work in the electronic banking field (micro chip payment cards) and
most information is pretty confidential. So I was thinking about the
following levels of confidentiality:
- public: available to anyone who requests the document.
- restricted: to customers or prospects.
- confidential: available to customers only after they have signed a
NDA (non disclosure agreement).
- internal: internal use only.

What's your opinion on this matter? Do you apply a confidentiality policy on
the documents you produce? Could you roughly describe the policy you apply?

This is due on Friday so any help from you will be greatly appreciated.


Technical writer
JWARE Technologies

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