RE: Documentation confidentiality level policy

Subject: RE: Documentation confidentiality level policy
From: "Technical Writing Plus" <doc-x -at- earthlink -dot- net>
To: "'Combs, Richard'" <richard -dot- combs -at- Polycom -dot- com>, <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Wed, 21 Oct 2009 15:44:50 -0600

Actually, the group that is called public is far bigger than the group that
consists of customers, so it would not be customers only = public. Not at

I suppose that the public could even be not inclusive of potential
customers. In other words, 'the public' has more, many more, classes and
groups than just customer and potential customer.

I do not feel that this is an odd way of viewing the situation.

Jim Jones

-----Original Message-----
From: Combs, Richard [mailto:richard -dot- combs -at- Polycom -dot- com]
Sent: Wednesday, October 21, 2009 12:11 PM
To: Technical Writing Plus; techwr-l -at- lists -dot- techwr-l -dot- com
Subject: RE: Documentation confidentiality level policy

Technical Writing Plus wrote:

> My take on that is that it is a one-way kind of thing; in other words,
> customers would get the information from the company but the company
has no
> expectation wrt to them not re-distributing. This expectation is for
> class.

In that case, "customers only" = "public" and the company would be
fooling/confusing itself to pretend otherwise.

Categories shouldn't have names that lead people to believe a restriction
exists when it doesn't. Either the company is OK with the information
becoming public knowledge, or it wants to restrict it.

The "customers only" category seems to mean "we wish this didn't become
public knowledge, but aren't going to do anything about it" -- a very odd
point of view, IMHO...


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RE: Documentation confidentiality level policy: From: Combs, Richard

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