RE: Accessing documentation when all the tools are from a single vendor

Subject: RE: Accessing documentation when all the tools are from a single vendor
From: "Pinkham, Jim" <Jim -dot- Pinkham -at- voith -dot- com>
To: "voxwoman" <voxwoman -at- gmail -dot- com>
Date: Wed, 30 Dec 2009 17:31:37 -0600

Hi, Wendy,

Yes, I have that problem, too, mostly. I can, with sheer doggedness, get
to our corporate stuff in SharePoint via Firefox, but the blasted thing
asks for my network password on every single page. Since all of our
SharePoint clients are internal and all are on IE, anyway, it's not
worth the hassle. But there, too, I suspect the fault is not with
Firefox. Interestingly, the quickest way to get stuff on the
non-SharePoint part of our intranet, such as downloading files from our
drawing database, is Firefox, hands down.

Jim

________________________________

From: voxwoman [mailto:voxwoman -at- gmail -dot- com]
Sent: Wednesday, December 30, 2009 4:33 PM
To: Pinkham, Jim
Cc: McLauchlan, Kevin; techwr-l -at- lists -dot- techwr-l -dot- com
Subject: Re: Accessing documentation when all the tools are from a
single vendor


I haven't tried Chrome, either, but I hear it supports the latest CSS
bells and whistles, so I may be checking it out soon.

We get Firefox as our default browser, but we can't access any of our
corporate stuff on SharePoint with it. It only works with IE.

-Wendy


On Wed, Dec 30, 2009 at 3:47 PM, Pinkham, Jim <Jim -dot- Pinkham -at- voith -dot- com>
wrote:


And right up to that Chrome paragraph, we knew it had to be the
Dell
machine that was the issue :)

Just kidding, folks.

Hmmm....I'm a big fan of Google products, but really like
Firefox and so
haven't yet tried Chrome. IE something is our corporate
standard, but I
avoid it wherever possible these days -- took that browser so
long to
catch up to the best of its rivals, if it really has. I did
upgrade to
IE 8 a few months ago for web testing purposes. Even though, as
I said,
IE is our corporate standard, I seem to recall someone in IT
having a
near conniption when I went to 8.

Jim


-----Original Message-----
From: techwr-l-bounces+jim -dot- pinkham=voith -dot- com -at- lists -dot- techwr-l -dot- com
[mailto:techwr-l-bounces+jim.pinkham
<mailto:techwr-l-bounces%2Bjim.pinkham> =voith -dot- com -at- lists -dot- techwr-l -dot- com]
On
Behalf Of McLauchlan, Kevin
Sent: Wednesday, December 30, 2009 2:37 PM
To: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: Accessing documentation when all the tools are from a
single
vendor

This doesn't really qualify as irony, but I'm not sure how to
categorize
it, other than wryly amusing.

Let's say you have tons of documents on your corporate intranet,
created
in Word.

Let's say you have them on a network that is largely MS Windows
servers.

Let's say that they are organized and made available via
SharePoint
(from guess who).

Let's say that everybody using SharePoint on that network is
doing so
from a Windows desktop, specifically the well-aged, but not
abandoned,
Windows XP Pro.

Let's say that everybody using a company machine on that network
gets
Internet Explorer as their default browser (until/unless they
deliberately change to a different browser).

Let's further observe that when I, on a fairly generic Dell
corporate
machine with XP Pro X64, use IE 8 to track down a market
requirements
document in SharePoint and double-click the link to
open/download that
Word document... IE crashes. Every time. ("Internet Explorer has
encountered a problem and needs to close. We are sorry for the
inconvenience.")

And finally, let's all chuckle as I fire up the Chrome browser,
browse
to the same Word document, double-click it's link in SharePoint,
and
have it on my desktop in seconds. (In OpenOffice... but that's
another
story.)

To sum that up, Google's Chrome browser works at least 100%
better than
Microsoft's Internet Explorer on a business PC running a
Microsoft OS,
connecting over a Microsoft network to Microsoft servers via a
Microsoft
enterprise application to pick up a Microsoft Word document.

Laugh? Or cry? You be the judge.

Oh. Did I dis anybody? As near as I can see, I presented some
annoying
but verifiable facts (repeated the test with the identical
results this
very minute). Oi.


Kevin McLauchlan
Senior Technical Writer
SafeNet, Inc.
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Help & Manual 5: The all-in-one help authoring tool. True
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generate 8 different formats and as many different versions as
you need
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http://www.helpandmanual.com/

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^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Are you looking for one documentation tool that does it all? Author,
build, test, and publish your Help files with just one easy-to-use tool.
Try the latest Doc-To-Help 2009 v3 risk-free for 30-days at:
http://www.doctohelp.com/

Help & Manual 5: The all-in-one help authoring tool. True single- sourcing --
generate 8 different formats and as many different versions as you need
from just one project. Fast and intuitive. http://www.helpandmanual.com/

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References:
Accessing documentation when all the tools are from a single vendor: From: McLauchlan, Kevin
RE: Accessing documentation when all the tools are from a single vendor: From: Pinkham, Jim
Re: Accessing documentation when all the tools are from a single vendor: From: voxwoman

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