Re: RoboHelp 7 and Customer Feedback

Subject: Re: RoboHelp 7 and Customer Feedback
From: Steven Gaghan <sgaghan12 -at- gmail -dot- com>
To: Robert Courtney <bobsc1 -at- earthlink -dot- net>
Date: Thu, 14 Jan 2010 14:23:18 -0500

Hi Robert,

You should be able to do what Robert L suggested with a MasterPage in
RoboHelp.

Steve

On Thu, Jan 14, 2010 at 2:19 PM, Robert Courtney <bobsc1 -at- earthlink -dot- net>wrote:

> Robert,
>
> Hadn't thought of that. I know you can put a print link on each RoboHelp
> topic to print just that topic when you select the link. Should be able
> to do the same in RoboHelp for sure.
>
> Thanks for the suggestion.
>
> Robert Courtney
> Technical Writer
> PDSI – Principal Decision Systems International
> O: (800) 850-7374 ext 1283
> F: (714) 703-3000
> E: robertcourtney -at- pdsi-software -dot- com
> www.pdsi-software.com
>
>
> On 1/14/2010 11:07 AM, Robert Lauriston wrote:
> > A really simple low-tech way to do it is to put a mailto link at the
> > bottom and/or top of every topic. I don't know about RoboHelp, but I
> > was able to configure MIF2Go to automatically include the topic HTML
> > file name in the subject line.
> >
> > On Thu, Jan 14, 2010 at 10:50 AM, Robert Courtney<bobsc1 -at- earthlink -dot- net>
> wrote:
> >
> >> I'm looking at a way to get customer feedback on a webhelp system I'm
> >> developing. I have read the RoboHelp help file and have found I can make
> >> a form in a topic and request feedback. The feedback is then captured on
> >> a server with a DB. That's doable for me. There has to be a better way
> >> to get customer feedback on the help system.
> >>
> >> There is an option for RoboHelp to use their software server and db to
> >> capture help and track statistics.
> >>
> >> I have also been looking at Madcap just out of curiosity to see what
> >> they offer. Not that I am jumping to Madcap anytime soon or ever.
> >>
> >> Any ideas and help would be appreciated.
> >>
> >> Thanks,
> >>
> >> Robert Courtney
> >> Technical Writer
> >> PDSI – Principal Decision Systems International
> >> O: (800) 850-7374 ext 1283
> >> F: (714) 703-3000
> >> E: robertcourtney -at- pdsi-software -dot- com
> >> www.pdsi-software.com
> >>
> >>
> >> On 1/14/2010 10:38 AM, McLauchlan, Kevin wrote:
> >>
> >>>
> >>> First, Missy Smith said:
> >>>
> >>>
> >>>> My new employer wants to make our help system available to our
> >>>> customer to download. What files are needed to create a
> >>>> "portable" help system? Is this still WebHelp?
> >>>>
> >>>>
> >>> ... then she came along with...
> >>>
> >>>
> >>>
> >>>> Okay, I just came back from my boss' office. She showed me a
> >>>> zip file that they distribute and the customer downloads. The
> >>>> only files it contains is all html files and a folder with
> >>>> images. That's it. She stabs her finger at the monitor and
> >>>> says, "That's what I want."
> >>>>
> >>>>
> >>> Hmm. Sounds fishy to me.
> >>>
> >>> JUST html and images...
> >>> No CSS?
> >>> No XML or other glue?
> >>>
> >>> There's a reason that RoboHelp and Flare (and others?) WebHelp
> >>> contains a BUNCH more files than just straight html and some
> >>> images.
> >>>
> >>> Those additional files (in a few sub-directories) are what
> >>> makes it _help_ instead of just a collection of html pages.
> >>>
> >>> Things like the Search facility and the ToC, and Index and
> >>> Browse Sequences, etc. are implemented via those other files,
> >>> in addition to the straight html. Without them, you've got
> >>> some reading material, but you don't have a working, useful
> >>> Help system.
> >>>
> >>> For each of our products, my WebHelp has
> >>>
> >>> /top-directory_named_for_product
> >>> /Content
> >>> /somedirnamepeculiartomyproduct
> >>> /anotherdirname
> >>> /andanotherdirname
> >>> /andyetanotherdir
> >>> /Resources
> >>> /Images
> >>> /Data
> >>> /SkinNewWindow
> >>> /Skin(mycompanyname)
> >>> /Skin
> >>> /Images
> >>> -startpage.htm
> >>> -startpage.js
> >>> -startpage.mcwebhelp
> >>> -startpage.xml
> >>> -startpage_CSH.htm
> >>> -startpage_Left.htm
> >>>
> >>> That gets delivered to the customer in one of three ways:
> >>>
> >>> - on the software CD/DVD
> >>> - on a standalone Docs CD that comes along with the software
> >>> - in a downloadable tarball or zip archive of<see above>.
> >>>
> >>> The customer has the option of running the help directly from
> >>> the CD, or copying the complete structure to their PC hard disk
> >>> and running it from there. (Or they can toss it on a file server,
> >>> but in this form it's not meant to be served by a webserver engine.)
> >>>
> >>> Does what your boss showed you include the functions of a
> >>> usable help system? Or does the user just open each one by
> >>> filename with their browser, then close it?
> >>>
> >>> The advantage of WebHelp is that it works pretty-much the same
> >>> on Linux or Solaris as it does on Windows.
> >>>
> >>> - Kevin
> >>>
> >>>
> >>>
> >>>
> >>> The information contained in this electronic mail transmission
> >>> may be privileged and confidential, and therefore, protected
> >>> from disclosure. If you have received this communication in
> >>> error, please notify us immediately by replying to this
> >>> message and deleting it from your computer without copying
> >>> or disclosing it.
> >>>
> >>>
> >>> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> >>>
> >>> Are you looking for one documentation tool that does it all? Author,
> >>> build, test, and publish your Help files with just one easy-to-use
> tool.
> >>> Try the latest Doc-To-Help 2009 v3 risk-free for 30-days at:
> >>> http://www.doctohelp.com/
> >>>
> >>> Explore CAREER options and paths related to Technical Writing,
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> >>>
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> >>>
> >> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> >>
> >> Are you looking for one documentation tool that does it all? Author,
> >> build, test, and publish your Help files with just one easy-to-use tool.
> >> Try the latest Doc-To-Help 2009 v3 risk-free for 30-days at:
> >> http://www.doctohelp.com/
> >>
> >> Explore CAREER options and paths related to Technical Writing,
> >> learn to create SOFTWARE REQUIREMENTS documents, and
> >> get tips on FUNCTIONAL SPECIFICATION best practices. Free at:
> >> http://www.ModernAnalyst.com
> >>
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> >>
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> >>
> >>
> >>
> > ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> >
> > Are you looking for one documentation tool that does it all? Author,
> > build, test, and publish your Help files with just one easy-to-use tool.
> > Try the latest Doc-To-Help 2009 v3 risk-free for 30-days at:
> > http://www.doctohelp.com/
> >
> > Explore CAREER options and paths related to Technical Writing,
> > learn to create SOFTWARE REQUIREMENTS documents, and
> > get tips on FUNCTIONAL SPECIFICATION best practices. Free at:
> > http://www.ModernAnalyst.com
> >
> > ---
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> >
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> >
> >
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> > Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
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> >
> > Please move off-topic discussions to the Chat list, at:
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> >
> >
> > __________ Information from ESET Smart Security, version of virus
> signature database 4771 (20100114) __________
> >
> > The message was checked by ESET Smart Security.
> >
> > http://www.eset.com
> >
> >
> >
> >
> >
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>
> Are you looking for one documentation tool that does it all? Author,
> build, test, and publish your Help files with just one easy-to-use tool.
> Try the latest Doc-To-Help 2009 v3 risk-free for 30-days at:
> http://www.doctohelp.com/
>
> Explore CAREER options and paths related to Technical Writing,
> learn to create SOFTWARE REQUIREMENTS documents, and
> get tips on FUNCTIONAL SPECIFICATION best practices. Free at:
> http://www.ModernAnalyst.com
>
> ---
> You are currently subscribed to TECHWR-L as sgaghan12 -at- gmail -dot- com -dot-
>
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>
> To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com
>
> Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
> http://www.techwr-l.com/ for more resources and info.
>
> Please move off-topic discussions to the Chat list, at:
> http://lists.techwr-l.com/mailman/listinfo/techwr-l-chat
>
>
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Are you looking for one documentation tool that does it all? Author,
build, test, and publish your Help files with just one easy-to-use tool.
Try the latest Doc-To-Help 2009 v3 risk-free for 30-days at:
http://www.doctohelp.com/

Explore CAREER options and paths related to Technical Writing,
learn to create SOFTWARE REQUIREMENTS documents, and
get tips on FUNCTIONAL SPECIFICATION best practices. Free at:
http://www.ModernAnalyst.com

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Please move off-topic discussions to the Chat list, at:
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References:
RoboHelp: Ready to Publish...how do I do that?: From: Missy Smith
RE: RoboHelp: Ready to Publish...how do I do that?: From: Combs, Richard
RE: RoboHelp: Ready to Publish...how do I do that?: From: Missy Smith
RE: RoboHelp: Ready to Publish...how do I do that?: From: McLauchlan, Kevin
RoboHelp 7 and Customer Feedback: From: Robert Courtney
Re: RoboHelp 7 and Customer Feedback: From: Robert Lauriston
Re: RoboHelp 7 and Customer Feedback: From: Robert Courtney

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