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Pinkham, Jim [mailto:Jim -dot- Pinkham -at- voith -dot- com] wondered:
>
> Well, then, to give a much more serious answer than I ventured
> yesterday, Kevin, it sounds like your moving into environmental and
> general pyschology. It seems to me your verging on examining
> the various
> types of biases that are endemic to the human condition and asking how
> we take various tendencies toward bias into account and
> overcome them to
> communicate effectively. Is that a fair restatement of the question?
Pretty close.
In other words, "yes", but I hate to admit that you're better
at saying what I mean than I am. :-)
OK, but seriously, the "human condition" that I'm talking about
would (potentially) be hard-wired learning modes, or part of a
'syndrome' of one's approach to apprehending and integrating ... stuff.
>From our perspective, think of indicators of the kinds/approaches
of documentation that would best serve segments of our audiences.
The more different indicators that are tied to a given person's
apprehension-integration strategy, the greater the chance that
there'll be one or two that's easily, economically discoverable
Think of Help setup that asks a few screening questions (are you
a sports fan? do you experience black despair if your team is
out of the play-offs?... ) and then serves up a form of assistance
best suited to the neuralogical peculiarities of this-or-that syndrome.
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