Re: Address this. . .

Subject: Re: Address this. . .
From: Lisa Wright <lisawright -at- mail -dot- utexas -dot- edu>
To: techwr-l -at- lists -dot- techwr-l -dot- com
Date: Fri, 12 Mar 2010 10:55:53 -0600

I agree with Bill on this. Give customers a different way to find out
the status of requests/issues that haven't been included in the current
release, and focus the release notes on what IS included.


On 3/12/2010 9:13 AM, Bill Swallow wrote:
> Ah, interpretation... I'm not going to answer your question. Instead
> I'll just offer advice:
> Don't include unresolved bugs in the release notes.
> does your company have an online bug base? Do customers have the
> ability to log in and see the status of their reported bugs? If not,
> look into it. If so, your work is done (with regard to unresolved
> bugs).
> IMHO, release notes should focus on what IS in the release and not on
> what isn't.
> I'd personally not like to look at the ingredients list on a box of
> Froot Loops to see "Non-Ingredients: real fruit, ground beef, lamb's
> tongue, lard, wood chips, roofing tar..."
> ;-)
> On Fri, Mar 12, 2010 at 9:55 AM, McLauchlan, Kevin
> <Kevin -dot- McLauchlan -at- safenet-inc -dot- com> wrote:
>> In the list of issues/bugs that are not being fixed for the current
>> release, we say "To be addressed in a future release".
>> Some customer has decided that "To be addressed in a future release"
>> means " explicit prmise that the issue is to be fixed exactly how I want it".
>> Please tell me what you believe is meant by "to address something".


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Address this. . .: From: McLauchlan, Kevin
Re: Address this. . .: From: Bill Swallow

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