Re: Address this. . .

Subject: Re: Address this. . .
From: "Gene Kim-Eng" <techwr -at- genek -dot- com>
To: <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Fri, 12 Mar 2010 09:06:28 -0800

I'll second this. Don't mention the unresolved issues in the release notes if
you can avoid them; concentrate on the resolved ones. If policy dictates that
they must be listed, describe them as known but unresolved. You will already be
annoying the person who originally reported the issue enough by saying it hasn't
been resolved without rubbing salt in the wound by saying you haven't even
bothered to look into it.

Gene Kim-Eng

----- Original Message -----
From: "Bill Swallow" <techcommdood -at- gmail -dot- com>
.> Ah, interpretation... I'm not going to answer your question. Instead
> I'll just offer advice:
> Don't include unresolved bugs in the release notes.
> does your company have an online bug base? Do customers have the
> ability to log in and see the status of their reported bugs? If not,
> look into it. If so, your work is done (with regard to unresolved
> bugs).
> IMHO, release notes should focus on what IS in the release and not on
> what isn't.
> I'd personally not like to look at the ingredients list on a box of
> Froot Loops to see "Non-Ingredients: real fruit, ground beef, lamb's
> tongue, lard, wood chips, roofing tar..."


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Address this. . .: From: McLauchlan, Kevin
Re: Address this. . .: From: Bill Swallow

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