Re: Address this. . .

Subject: Re: Address this. . .
From: Bill Swallow <techcommdood -at- gmail -dot- com>
To: "McLauchlan, Kevin" <Kevin -dot- McLauchlan -at- safenet-inc -dot- com>
Date: Fri, 12 Mar 2010 10:13:27 -0500

Ah, interpretation... I'm not going to answer your question. Instead
I'll just offer advice:

Don't include unresolved bugs in the release notes.

does your company have an online bug base? Do customers have the
ability to log in and see the status of their reported bugs? If not,
look into it. If so, your work is done (with regard to unresolved
bugs).

IMHO, release notes should focus on what IS in the release and not on
what isn't.

I'd personally not like to look at the ingredients list on a box of
Froot Loops to see "Non-Ingredients: real fruit, ground beef, lamb's
tongue, lard, wood chips, roofing tar..."

;-)

On Fri, Mar 12, 2010 at 9:55 AM, McLauchlan, Kevin
<Kevin -dot- McLauchlan -at- safenet-inc -dot- com> wrote:
> In the list of issues/bugs that are not being fixed for the current
> release, we say "To be addressed in a future release".
>
> Some customer has decided that "To be addressed in a future release"
> means "...an explicit prmise that the issue is to be fixed exactly how I want it".
>
> Please tell me what you believe is meant by "to address something".

--
Bill Swallow

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Blog: http://techcommdood.com
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Address this. . .: From: McLauchlan, Kevin

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