RE: Address this. . .

Subject: RE: Address this. . .
From: "Dan Goldstein" <DGoldstein -at- riverainmedical -dot- com>
To: <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Fri, 12 Mar 2010 14:20:03 -0500

There are plenty of situations where release notes aren't the correct
method for addressing an unresolved issue.

There are also plenty of unresolved issues that don't affect the
customer.

It isn't always a huge disservice -- or even a tiny one, for gosh sake
-- to either the customer or the company.

> -----Original Message-----
> From: Kerstin Peterson
> Sent: Friday, March 12, 2010 1:53 PM
> To: techwr-l -at- lists -dot- techwr-l -dot- com
> Subject: Re: Address this. . .
>
> We're information providers, for gosh sake!
>
> Not including unresolved issues in release notes does your
> customer and your company a huge disservice. If the customer
> doesn't know that something isn't going to work as expected,
> they are going to 1) waste time trying to get it to work and
> 2) get angry.
>
> Then 3) they'll take it out on your support team who will
> also have to endure unnecessary stress.
>


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References:
Address this. . .: From: McLauchlan, Kevin
Re: Address this. . .: From: John Posada
Re: Address this. . .: From: Kerstin Peterson

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