Re: Address this. . .

Subject: Re: Address this. . .
From: Bill Swallow <techcommdood -at- gmail -dot- com>
To: Kerstin Peterson <kerstin -dot- peterson -at- gmail -dot- com>
Date: Mon, 15 Mar 2010 00:03:14 -0500

And by the same token, Sales should promise anything just to make the
sale! Let Engineering figure out how to implement it, because that's
their job!



On Fri, Mar 12, 2010 at 1:53 PM, Kerstin Peterson
<kerstin -dot- peterson -at- gmail -dot- com> wrote:
>  We're information providers, for gosh sake!
> Not including unresolved issues in release notes does your customer and your
> company a huge disservice. If the customer doesn't know that something isn't
> going to work as expected, they are going to 1) waste time trying to get it
> to work and 2) get angry.
> Then 3) they'll take it out on your support team who will also have to
> endure unnecessary stress.

Bill Swallow

Twitter: @techcommdood

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Address this. . .: From: McLauchlan, Kevin
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Re: Address this. . .: From: Kerstin Peterson

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