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And by the same token, Sales should promise anything just to make the
sale! Let Engineering figure out how to implement it, because that's
On Fri, Mar 12, 2010 at 1:53 PM, Kerstin Peterson
<kerstin -dot- peterson -at- gmail -dot- com> wrote:
> We're information providers, for gosh sake!
> Not including unresolved issues in release notes does your customer and your
> company a huge disservice. If the customer doesn't know that something isn't
> going to work as expected, they are going to 1) waste time trying to get it
> to work and 2) get angry.
> Then 3) they'll take it out on your support team who will also have to
> endure unnecessary stress.
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