Flare questions

Subject: Flare questions
From: Melissa Nelson <melmis36 -at- hotmail -dot- com>
To: <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Fri, 6 Aug 2010 14:35:06 -0400

HI All,

First of all, thanks to everyone who answered my earlier questions about Flare and I am excited to report that my company is purchasing Flare, to build our new Knowledge Base. I have a couple more questions for any experienced Flare users.

1- If I have never used Flare, but have used Robohelp and Help and Manual and feel pretty comfortable with my expertise in both of those tools, how long do you think I will need to get the hang of Flare? I am trying to budget training time into my project plan. I know there is a learning curve to Flare, but if I was able to quickly pick up H&M and RoboHelp..should I also be able to quickly pick up Flare?

2- What types of training did you use to learn Flare? Any experience with the training that MadCap offers?

2- Does anyone have experience with the MadCap support and their maintenance plans? Is it worth paying the extra money for the unlimited inquiries feature? It is an extra $449 to get the unlimited inquiries? Both plans have unlimited email support..how are they at answering emails?

3- How would you rate Flare's ability to convert Word Docs into Online Help as compared to RoboHelp and H&M?

Any help, would be greatly appreciated.

Thanks again for all the earlier suggestions!


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