RE: anti-virus removal question

Subject: RE: anti-virus removal question
From: "Ed" <hamonwry12 -at- hotmail -dot- com>
To: "'Ken Poshedly'" <poshedly -at- bellsouth -dot- net>, "'Techwr-l'" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Fri, 6 Aug 2010 15:59:50 -0400

Frankly, even if you tried all of those steps, you'd never know for sure if
all traces of the virus or "antivirus" software are gone. I'd back up the
data, format the drive, and start from scratch. Not a bad thing to do on a
2-3 year old machine, anyway. It'll probably take less time than the other
options, too.

Hope this helps,
-=Ed.

> -----Original Message-----
> From: techwr-l-bounces+hamonwry12=hotmail -dot- com -at- lists -dot- techwr-l -dot- com
> [mailto:techwr-l-bounces+hamonwry12=hotmail -dot- com -at- lists -dot- techwr-l -dot- com] On
Behalf
> Of Ken Poshedly
> Sent: Friday, August 06, 2010 3:48 PM
> To: Techwr-l
> Subject: anti-virus removal question
>
> My 15-year-old daughter is _almost_ perfectly responsible with her 2- or
> 3-year-old Toshiba Satellite laptop (with Vista). Her maturity level is
> more like 18 or 19 years old (in a good, well-grounded way). But she
> occasionally does still have those "teenager knows everything" moments and
> now,
> it's caught up with her.
>
> I recall how she was always too busy with the laptop and it was a real
uphill
> battle getting her to let me install antivirus protection (AVG Free) and
> Spotbot
> Search & Destroy on her terminal, but at least it was done. But then she
never
> updated them with new virus or antispam definitions, etc. Instead, I did
when
> I
> could get access to the laptop.
>
> Then AVG stopped offering updates for her version of the "free" product,
so
> that's as far as that went. The result: expired (i.e., little or no)
> protection
> for who-knows-how-long.
>
> But earlier this past week, her terminal wound up with the nasty pop-up
that
> announces that the terminal is infected and to click on the onscreen box
to
> upgrade to some unknown bogus antivirus program (not Norton, not AVG, not
> anything I've ever seen mentioned anywhere).
>
> And cancelling out of the warning window doesn't mean the end of things.
> Instead, every program she tries -- no matter what it is -- results in the
> onscreen window notifying her that this file (or that file or the other
file,
> no
> matter what) is infected and she should purchase this "unknown" antivirus
> program.
>
> Can't run Spybot, or download even a new AVG -- can't do nuthin'.
>
> My good friend Tim (who is also a member of this list) advises me that if
I
> can
> somehow come up with a bootable Vista CD, I should be able to use it to
get up
> and running and then run AVG from a thumb-drive (data-stick, whatever you
call
> it). (My own desktop Windows XP computer is well-protected, so I can
prepare
> the
> thumb-drive that way.)
>
> But at my office, the IT guy tells me that my plan won't work. And another
guy
> says the best thing to do is remove the hard drive from the Toshiba laptop
and
> cable it directly to my desktop and then run my own scanning software on
it as
> it will be recognized as another drive.
>
> All of this is logical, but now I don 't know which way to turn. Is Tim
> correct?
> Or it my company's IT guy correct? Or is the last guy correct? School
starts
> here in Gwinnett County (near Atlanta) next Monday, so getting this done
in
> the
> next day or so is the plan.
>
> -- Ken in metro Atlanta
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>
> Gain access to everything you need to create and publish information
> through multiple channels. Your choice of authoring (and import)
> formats with virtually any output. Try Doc-To-Help free for 30-days.
> http://www.doctohelp.com/
>
> LavaCon 2010 in San Diego Sept 29 - Oct 2 is now open for registration.
> Use referral code TECHWR-L for $50 off conference tuition!
> See program at: http://lavacon.org/
>
>
> ---
> You are currently subscribed to TECHWR-L as hamonwry12 -at- hotmail -dot- com -dot-
>
> To unsubscribe send a blank email to
> techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
> or visit http://lists.techwr-l.com/mailman/options/techwr-
> l/hamonwry12%40hotmail.com
>
>
> To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com
>
> Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
> http://www.techwr-l.com/ for more resources and info.
>
> Please move off-topic discussions to the Chat list, at:
> http://lists.techwr-l.com/mailman/listinfo/techwr-l-chat


^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Gain access to everything you need to create and publish information
through multiple channels. Your choice of authoring (and import)
formats with virtually any output. Try Doc-To-Help free for 30-days.
http://www.doctohelp.com/

LavaCon 2010 in San Diego Sept 29 - Oct 2 is now open for registration.
Use referral code TECHWR-L for $50 off conference tuition!
See program at: http://lavacon.org/


---
You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit http://lists.techwr-l.com/mailman/options/techwr-l/archive%40web.techwr-l.com


To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
http://www.techwr-l.com/ for more resources and info.

Please move off-topic discussions to the Chat list, at:
http://lists.techwr-l.com/mailman/listinfo/techwr-l-chat


Follow-Ups:

References:
Flare questions: From: Melissa Nelson
anti-virus removal question: From: Ken Poshedly

Previous by Author: RE: Font question
Next by Author: RE: Flare questions
Previous by Thread: anti-virus removal question
Next by Thread: RE: anti-virus removal question


What this post helpful? Share it with friends and colleagues:

Sponsored Ads


Sponsored Ads