Re: Manual Project

[Gene Kim-Eng <techwr -at- genek -dot- com>]

How small is this business?  If it's a sole proprietor, then you're pretty
much dead in the water if the owner is unavailable to work with you.  If
there are employees handling day-to-day operations, they will probably be
the people you want to interview to see how things are really done anyway.

Gene Kim-Eng



On Tue, Oct 12, 2010 at 11:49 AM, <schmittl -at- students -dot- westerntc -dot- edu> wrote:

>
> As a tech comm student, I am compiling a "policies and procedures" manual
> for a small business--operating for 40 years. I have solid background info
> on this client; but, without direct access to any documents, how do I
> determine optimum outline headings and (or) content choices re: inventory?
> Note: The client has not implemented a business plan or any
> product/services/customer inventory, and he is seldom available for
> interviews.
> If anyone has advice for content/collecting data, I would welcome it.
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