RE: no pd files from Frame. Help!

Subject: RE: no pd files from Frame. Help!
From: "Janoff, Steve" <sjanoff -at- illumina -dot- com>
To: <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Fri, 5 Nov 2010 16:14:59 -0700

Hi Ken,

Open Frame 8 and do Help > Updates, make sure you update to the absolute
latest. (You might have to do this several times, which means close and
reopen Frame until the Help > Updates action pops a message that there
are no further updates.)

Also do the same with Acrobat 8 or whatever you're using to generate
PDFs from Frame (even via print to Adobe PDF printer).

I don't know if this is related but there was a known glitch between
Frame and Acrobat. Solution was to update beyond the glitchy version.

Don't know if that will help but hope it does.

Good luck,


-----Original Message-----
From: On Behalf Of Ken Poshedly
Sent: Friday, November 05, 2010 4:07 PM
To: monique -dot- semp -at- earthlink -dot- net; techwr-l -at- lists -dot- techwr-l -dot- com
Subject: RE: no pd files from Frame. Help!

Hey Monique,

After trying multiple files, I closed out all open files, then closed
down FrameMaker (version 8, like I said earlier).

Waited a few seconds, then re-opened it and a file to try with no luck.

By the way, my normal procedure is to print to select my "adobe"
printer from the FrameMaker printer window (I never do a "Save as pdf").

I also know that I am supposed to uncheck the box for "Rely on system
fonts only . . ."

After clicking on "Print" in FrameMaker, I get the small progress
window alight, showing that something is happening, complete with the
succession of page numbers being printed.

But when I check the file directory, it shows the new ps file with 0
kb every time (since today about 3-ish).

I then closed out everything and powered down and waited and rebooted
and opened Frame and opened a file and yep, all the same results.

This time, though, I created a Word file, then -- like in Frame --
printed it via my "adobe printer" and voila! -- nice litle pdf created.

Neither of my co-workers have this problem, and we all got our stuff
around the same time.

In the meantime, I used the handy little "Archive" utility to get
this book in a folder on my thumb drive so I can get this done at
home over the weekend where Frame is also installed.

Any ideas?

At 06:53 PM 11/5/2010, Monique Semp wrote:
>I hate when I'm told to do this, but I also hate how often it does
>these odd things that just pop up out of the blue: have you rebooted?
>Other troubleshooting things: can you create a PDF from any other app,
>as a Word file? That might narrow down the possibilities,


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RE: no pd files from Frame. Help!: From: Monique Semp
RE: no pd files from Frame. Help!: From: Ken Poshedly

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