Re: Open...

Subject: Re: Open...
From: "Gene Kim-Eng" <techwr -at- genek -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Thu, 18 Nov 2010 08:18:07 -0800

This is what we're doing now. Since our printed "manual" is a pictorial hookup
guide on a foldout card and the rest of the user instructions are displayed on
the products' onboard CGD, CD-installed help or the Web, telling users to
"select <picture of button>" enables even readers who can't read the text to
find the right button by visual pattern-matching, and for localized product we
just need to have images of the translated buttons for the XML to display.
UI-based tech support calls are now at an all-time low.

Gene Kim-Eng

----- Original Message -----
From: "Richard Mateosian" <xrmxrm -at- gmail -dot- com>
> It's clearer not to do so. Otherwise, why not show a screen shot of
> the name in its menu context rather than just a text version of the
> name? These shots would recreate the UI more closely, but they would
> make your manual confusing to read.


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Open...: From: Anon TWer
Re: Open...: From: Richard Mateosian
Re: Open...: From: kafkascampi
Re: Open...: From: Tony Chung
Re: Open...: From: Richard Mateosian

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