Re: Open...

Subject: Re: Open...
From: Pro TechWriter <pro -dot- techwriter -at- gmail -dot- com>
To: Gene Kim-Eng <techwr -at- genek -dot- com>
Date: Thu, 18 Nov 2010 13:14:19 -0600

The MMOS also recommends this, if you can use a graphic. There's almost no
misunderstanding a graphic from the user's perspective. Unfortunately, I
have worked several places that did not allow us to do that.

Great suggestion Gene.

PT

On Thu, Nov 18, 2010 at 10:18 AM, Gene Kim-Eng <techwr -at- genek -dot- com> wrote:

> This is what we're doing now. Since our printed "manual" is a pictorial
> hookup
> guide on a foldout card and the rest of the user instructions are displayed
> on
> the products' onboard CGD, CD-installed help or the Web, telling users to
> "select <picture of button>" enables even readers who can't read the text
> to
> find the right button by visual pattern-matching, and for localized product
> we
> just need to have images of the translated buttons for the XML to display.
> UI-based tech support calls are now at an all-time low.
>
> Gene Kim-Eng
>
>
> ----- Original Message -----
> From: "Richard Mateosian" <xrmxrm -at- gmail -dot- com>
> > It's clearer not to do so. Otherwise, why not show a screen shot of
> > the name in its menu context rather than just a text version of the
> > name? These shots would recreate the UI more closely, but they would
> > make your manual confusing to read.
>
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References:
Open...: From: Anon TWer
Re: Open...: From: Richard Mateosian
Re: Open...: From: kafkascampi
Re: Open...: From: Tony Chung
Re: Open...: From: Richard Mateosian
Re: Open...: From: Gene Kim-Eng

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