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Subject:Re: Re ISO 9000 From:Scott Turner <quills -at- airmail -dot- net> To:Damien Braniff <Damien -dot- Braniff -at- asg -dot- com> Date:Fri, 14 Jan 2011 12:27:41 -0600
Quality I what you define it as. It's particularly upsetting when you rapist so many companies can't meet their own low standards.
What becomes even more amusing is when a company suddenly puts EVERYTHING in their ISO standards. It's fun watching them shoot themselves in the foot.
On Jan 14, 2011, at 3:21, Damien Braniff <Damien -dot- Braniff -at- asg -dot- com> wrote:
> Some time ago now, when work was quiet, I did a QA course at college and I always remember what the lecturers said about ISO 9000 - it wasn't a quality standard! It had nothing directly to do with standards and was all about consistency - if you had it and produced wonderful products or crap products then that's what you'd consistently produce! The whole thing that a lot of companies didn't get (want?) was that it was a process - ideally you documented what you did and then reviewed it. Was the quality good? Customers happy? Etc.
> You then updated your procedures accordingly - it should be a continual process of review/improve... Too often it was a matter of we're accredited so that's it!
> Damien Braniff
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