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Some time ago now, when work was quiet, I did a QA course at college and I always remember what the lecturers said about ISO 9000 - it wasn't a quality standard! It had nothing directly to do with standards and was all about consistency - if you had it and produced wonderful products or crap products then that's what you'd consistently produce! The whole thing that a lot of companies didn't get (want?) was that it was a process - ideally you documented what you did and then reviewed it. Was the quality good? Customers happy? Etc.
You then updated your procedures accordingly - it should be a continual process of review/improve... Too often it was a matter of we're accredited so that's it!
Damien Braniff
Sr. Technical Writer
damienb -at- asg -dot- com
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Tel: +44 (0) 28.9072.3124
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