Re ISO 9000

Subject: Re ISO 9000
From: Damien Braniff <Damien -dot- Braniff -at- asg -dot- com>
To: "techwr-l -at- lists -dot- techwr-l -dot- com" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Fri, 14 Jan 2011 09:21:07 +0000

Some time ago now, when work was quiet, I did a QA course at college and I always remember what the lecturers said about ISO 9000 - it wasn't a quality standard! It had nothing directly to do with standards and was all about consistency - if you had it and produced wonderful products or crap products then that's what you'd consistently produce! The whole thing that a lot of companies didn't get (want?) was that it was a process - ideally you documented what you did and then reviewed it. Was the quality good? Customers happy? Etc.

You then updated your procedures accordingly - it should be a continual process of review/improve... Too often it was a matter of we're accredited so that's it!

Damien Braniff
Sr. Technical Writer
damienb -at- asg -dot- com
Waterfront PLaza
8, Lagan Bank Road
Belfast, N. Ireland
Tel: +44 (0) 28.9072.3124
Fax: +44 (0) 28.9072.3324
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