Re: OTish: website usability

Subject: Re: OTish: website usability
From: Phil <philstokes03 -at- googlemail -dot- com>
To: TECHWR-L list <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Mon, 24 Jan 2011 20:16:07 +0800

Following on from Mike's point (which I endorse), I've frequently simply refused to buy from sites that don't tell me upfront what their accepted methods of payment are. Five times out of ten I go through the whole check out procedure only to find they don't take my preferred method of payment (usually PayPal). Ten times out of ten that means I won't buy from them via a less preferred method just out of frustration. If they'd said up front (before checkout) I'd have a whole better attitude to buying from them any way I could.

Book and software sellers seem to be the worst culprits, but that could be just because these are the items I most often shop online for. :D


Phil


On 23 Jan 2011, at 16:00, Mike Starr wrote:

> I despise ecommerce sites that make me go through a registration and shopping cart process just to find out how much the shipping might be for a product. I'm willing to plug in my zip code but that's all they need to calculate shipping.
>
> --
> Mike Starr WriteStarr Information Services
> Technical Writer - Online Help Developer - Technical Illustrator
> Graphic Designer - Desktop Publisher - MS Office Expert
> (262) 694-1028 - mike -at- writestarr -dot- com - http://www.writestarr.com
>
> On 1/23/2011 1:39 AM, Erika Yanovich wrote:
>> Hi all,
>> What B2B (if you use such systems) or B2C ecommerce websites do you like/hate the most and why? When you place an order on a site, what do you consider essential, good practice, poor usability etc? I was tasked with developing the specs for such a beast and I'm looking for any insights you may have, including links to examples, if possible.
>> Many TIA
>> Erika
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>
> Create and publish documentation through multiple channels with Doc-To-Help.
> Choose your authoring formats and get any output you may need. Try
> Doc-To-Help, now with MS SharePoint integration, free for 30-days.
> http://www.doctohelp.com
>
> ---
> You are currently subscribed to TECHWR-L as philstokes03 -at- googlemail -dot- com -dot-
>
> To unsubscribe send a blank email to
> techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
> or visit http://lists.techwr-l.com/mailman/options/techwr-l/philstokes03%40googlemail.com
>
>
> To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com
>
> Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
> http://www.techwr-l.com/ for more resources and info.
>
> Please move off-topic discussions to the Chat list, at:
> http://lists.techwr-l.com/mailman/listinfo/techwr-l-chat
>

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Create and publish documentation through multiple channels with Doc-To-Help.
Choose your authoring formats and get any output you may need. Try
Doc-To-Help, now with MS SharePoint integration, free for 30-days.
http://www.doctohelp.com

---
You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit http://lists.techwr-l.com/mailman/options/techwr-l/archive%40web.techwr-l.com


To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
http://www.techwr-l.com/ for more resources and info.

Please move off-topic discussions to the Chat list, at:
http://lists.techwr-l.com/mailman/listinfo/techwr-l-chat


References:
OTish: website usability: From: Erika Yanovich
Re: OTish: website usability: From: Mike Starr

Previous by Author: Re: Mac Documentation: Venting
Next by Author: RE: New TECHWR-L Poll -- Jobs in 2011
Previous by Thread: Re: OTish: website usability
Next by Thread: DITA-Drupal project (open development)


What this post helpful? Share it with friends and colleagues:

Sponsored Ads


Sponsored Ads