Re: Concept - Task ratio

Subject: Re: Concept - Task ratio
From: John Posada <jposada99 -at- gmail -dot- com>
To: Mike Starr <mike -at- writestarr -dot- com>
Date: Wed, 2 Feb 2011 13:03:19 -0500

>> Many companies are adopting the Tivo model that Laura reported
>> and I feel that's a big disservice to users. If we help them
>> understand the the why, they'll have an easier time dealing with the how.

That works in the area of software documentation to professionals in
the tech field, the kind that we are used to dealing with.

However, picture your grandmother. She has a phone and the audio sound
is poor...her granschild sounds garbled when she calls to say hello on
Sunday afternoon.

Does she want to read stuff that includes, but is not limited to:

"Noise interference only affects analog waves; therefore static or
garbled audio can occur wherever analog waves are used in the system.
To reduce this possibility, the only section of the telephone system
that will use analog waves is from the phone port on the device to the
telephone handset. No matter what setup you have, the signal has to
get translated to analog waves at some point, or else you wound not be
able to understand the sound coming out of the phone. "

or does she want to read

Step 1 ...
Step 2 ..
Step 3 ..

We aren't adopting it because it's cheaper...on the contrary,
conceptual material is cheaper to write than procedures.

We're adopting it because we read several hundred comments per week
from customers through article feedback and this is what they are
telling us they want.

John Posada

Create and publish documentation through multiple channels with Doc-To-Help.
Choose your authoring formats and get any output you may need. Try
Doc-To-Help, now with MS SharePoint integration, free for 30-days.

You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit

To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit for more resources and info.

Please move off-topic discussions to the Chat list, at:


Concept - Task ratio: From: John Posada
Re: Concept - Task ratio: From: Mike Starr

Previous by Author: Re: Concept - Task ratio
Next by Author: Re: Best Practice...Reuse Content
Previous by Thread: Re: Concept - Task ratio
Next by Thread: Re: Concept - Task ratio

What this post helpful? Share it with friends and colleagues:

Sponsored Ads