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Subject:Re: Concept - Task ratio From:Gene Kim-Eng <techwr -at- genek -dot- com> To:techwr-l -at- lists -dot- techwr-l -dot- com Date:Wed, 2 Feb 2011 10:58:11 -0800
The vast majority of our customers couldn't care less about the "why"
of wireless networking or downloadable applets. They just want to
know how to make the #$%^& thing work...now. The only "why" question
we get is why it doesn't work on its own without them having to do
whatever the help is telling them to do.
On Wed, Feb 2, 2011 at 9:28 AM, Mike Starr <mike -at- writestarr -dot- com> wrote:
> I wouldn't put it in terms of a ratio... if it needs explaining, it needs explaining. Many companies are adopting the Tivo model that Laura reported and I feel that's a big disservice to users. If we help them understand the the why, they'll have an easier time dealing with the how.
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