Re: Concept - Task ratio

Subject: Re: Concept - Task ratio
From: Gene Kim-Eng <techwr -at- genek -dot- com>
To: techwr-l -at- lists -dot- techwr-l -dot- com
Date: Wed, 2 Feb 2011 10:58:11 -0800

The vast majority of our customers couldn't care less about the "why"
of wireless networking or downloadable applets. They just want to
know how to make the #$%^& thing The only "why" question
we get is why it doesn't work on its own without them having to do
whatever the help is telling them to do.

Gene Kim-Eng

On Wed, Feb 2, 2011 at 9:28 AM, Mike Starr <mike -at- writestarr -dot- com> wrote:
> I wouldn't put it in terms of a ratio... if it needs explaining, it needs explaining. Many companies are adopting the Tivo model that Laura reported and I feel that's a big disservice to users. If we help them understand the the why, they'll have an easier time dealing with the how.

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Concept - Task ratio: From: John Posada
Re: Concept - Task ratio: From: Mike Starr

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