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Subject:Re: Concept - Task ratio From:Gene Kim-Eng <techwr -at- genek -dot- com> To:techwr-l List <techwr-l -at- lists -dot- techwr-l -dot- com> Date:Wed, 2 Feb 2011 11:48:02 -0800
Just to be clear, we are omitting them completely from lower-end
products, except for a single link to the company's knowledge base for
generic discussions of technology. Direct links to product-specific
topics, either in local help or online, are only provided for the
On Wed, Feb 2, 2011 at 10:57 AM, Mike Starr <mike -at- writestarr -dot- com> wrote:
> I'm not saying grandma should have to plow through the concepts in order to get to the procedure. I'm talking about something similar to what Gene outlined... make the concepts available as related topics. Just don't omit them completely as some companies are doing.
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